Política de reembolso

At HellyLuv Beauty, customer satisfaction is our top priority. We want you to feel confident and happy with your purchase. If for any reason you are not completely satisfied, we’re here to help! Please read our return and refund policy below for detailed guidelines.

Eligibility for Returns

• Items must be returned within 7 days of the purchase date.
• Products must be in their original packaging, unused, and in the same condition as received.
• Only items purchased directly from hellyluvbeauty.com are eligible for returns.
• Clearance or sale items are non-refundable unless they arrive damaged or defective.

Non-Returnable Items

For health and safety reasons, the following items are not eligible for return:

• Opened or used beauty products.
• Products without original packaging or tampered seals.
• Gift cards or promotional items.

Damaged or Defective Items

We take quality very seriously. If your order arrives damaged or defective:

1. Contact us within 7 days of receiving the item at info@hellyluvbeauty.com
2. Provide a clear photo of the damaged/defective item along with your order number.
3. We will arrange for a replacement or issue a full refund.

Refund Process

• Refunds will be issued to the original payment method within 7-10 business days after the return is received and inspected.
• Shipping fees are non-refundable, except for cases where the return is due to a defect or error on our part.

How to Initiate a Return

1. Email us at info@hellyluvbeauty.com with your order number and reason for the return.
2. Once your return request is approved, you will receive a return shipping label and instructions.
3. Pack the items securely in the original packaging and include your receipt or proof of purchase.
4. Drop off the package at your nearest shipping center or schedule a pickup.

Exchanges

We currently do not offer direct exchanges. If you’d like a different product, please return the original item and place a new order.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check with your bank or payment provider—it may take some time for the refund to be processed.
2. If you still have not received your refund after 10 business days, contact us at info@hellyluvbeauty.com for assistance.

Need Help?

If you have any questions or concerns about your return or refund, feel free to contact our friendly customer support team at info@hellyluvbeauty.com 

We appreciate your trust in HellyLuv Beauty and look forward to serving you again!